SHIPPING INFORMATION
*COVID-19 DISCLAIMER*
We package and ship orders throughout the week but due to covid this process may take a little longer than normal. Once items are shipped you will receive a fulfilment order with tracking details.If for some reason you receive a fulfilment email with no tracking number please email us as soon as possible. All items are packed with the greatest of care meeting full sanitary requirements.
SHIPPING COSTS
Australia only
Once an order is placed online we take 1-3 business days to pack the order. Shipping is costed per weight of items purchased, as we are a small business our prices are slightly higher than other commercial business brands.
No shipping costs are placed on those customers wanting to pick up from our local markets, please ensure you choose your correct location before finalasing your purchase. PLEASE HAVE ALL ORDERS SUBMITTED BEFORE 12PM BEFORE THE COINCIDING MARKET DAY. It is greatly appreciated and means less stress for us having to pack late orders when we need as much sleep possible before market day.
International shipping (CURRENTLY UNAVAILABLE)
International shipping is currently offered for the UNITED STATES. This is a very knew and exciting venture for us so please be as patient whilst we send your parcels as quickly as possible. Shipping is calculated via weight of the item and this will be shown in your shipping for you. Please don’t forget that the total item of weight is taken into consideration for shipping, for example our naturopathic tea amount is 50grams however the packaging and tea weigh 120grams.
DELIVERY TIMEFRAMES
Australia only
Dispatch: 1–3 working days after purchase – all orders
Delivery from postal provider: Up to 5 working days after dispatch, depending on your location. Rural locations may take up to 2 weeks
International shipping (CURRENTLY UNAVAILABLE)
International shipping is a varied rate based on item total weight (content and packaging)
It is expected that the shipping times to United States are up to 28 business days
Om My Way is not responsible for border fees, taxes or customs charges.
Please keep in mind that once an item leaves Om My Way warehouse to be shipped abroad, it is in the jurisdiction of the receiving country’s postal service and customs. Once an item is in customs it can be held by the according country for up to 45 days. Om My Way does not have authority over the object at the time it is received by customs. Therefore, it is the buyer’s responsibility to contact the destination country’s postal service or customs to locate a package. Please check your email for a tracking number and file a claim if an item is held in customs for more than 45 days.
Your shipping details
Please ensure that you check all your details before payment. We strongly recommend providing a home address as opposed to a PO BOX where someone will be at home to collect your parcel. We will always tick authority to leave at given address, please message us before hand via email or instagram if you wish for your parcel to be signed off.